We provide a customer support to assist our customers in making cost‐effective and correct use of a product. It includes assistance in planning, trouble shooting, maintenance and upgrading of a product. Customer support automation involves the building of knowledge base of known issues and their resolutions to support problems with delivery mechanisms often by well-equipped systems.
A service automation platform includes suite of support solutions including self-support. The ultimate goal is to have its own semblance in the BPO industry as a most trusted service provider in all aspects and a one stop solution for high quality, time bound and lucrative Back-end banking services.
